At Andalus Company / Andalus Express, we value and respect your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal data when you interact with us—whether in our physical stores or through our online platforms (including andalusexpress.com and any related digital services).

By visiting our stores, browsing our website, using our mobile solutions, or otherwise engaging with our services, you agree to the collection and use of your information in line with this Privacy Policy. Protecting your personal data is a key priority for us, and we are committed to keeping it safe, secure, and confidential.

This Privacy Policy applies to all personal information collected by strqAndalus Company / Andalus Express in Jeddah, Saudi Arabia. In this document, “Andalus Company / Andalus Express”, “Andalus”, “we”, “our”, or “us” refer to Andalus Company / Andalus Express and its relevant entities.

We collect and process personal data primarily to:

  • Manage your accounts with us.
  • Process and fulfil your purchases and transactions.
  • Improve your overall experience with Andalus Company / Andalus Express, both in-store and online.

How We Collect Data Information

This section explains the types of personal data we collect, when we collect it, and how we may also receive information from other sources. The data we collect enables us to provide, improve, and secure our services, and to support both operational and marketing activities.

We may collect information about your use of our website using cookies, web beacons, and log information. These tools help us improve website performance, security, and user experience.

  • Cookies: Cookies are small text files stored on your device. We use them to recognize you when you return to our website, authenticate transactions, remember your preferences, and show content that matches your interests.
  • Web Beacons: Web beacons (sometimes called tracking pixels) are used together with cookies to understand how visitors interact with our website—such as how long a page is viewed or how often it is visited. This helps us analyze website traffic, unique visits, and user engagement.
  • Log Information: Our systems may automatically record certain information, such as:
    • the pages you request,
    • the type of browser and operating system you use,
    • date and time of your visit,
    • basic device information, and
    • cookie identifiers that may recognize your browser.
  • IP Addresses: We may use IP addresses to analyze trends, administer the site, track overall usage patterns, and gather broad demographic information. IP addresses are not directly linked to personally identifiable information.

We may obtain your personal data in several ways, including (but not limited to) when you:

  • Register for our services in-store or online.
  • Shop at Andalus Company / Andalus Express or use andalusexpress.com or our mobile applications.
  • Redeem or use online or printed vouchers, coupons, and e-coupons.
  • Contact us or respond to communication from us (such as SMS, email, WhatsApp, or social media).
  • Participate in promotions, competitions, surveys, or product/service reviews.

During your interactions with us—especially while transacting on our website—personally identifiable information we may collect includes:

  • First and last name.
  • Email address.
  • Mobile number and other contact details.
  • Address, area, or postal/ZIP code.
  • Demographic information (e.g., age range, gender, occupation, education, city of residence).
  • Preferences, interests, and feedback on our products or services.
  • Your opinions in surveys or reviews.

We may also collect information relating to your usage of our website and services, such as:

  • Pages you visit or access.
  • Links you click on.
  • How many times you visit certain pages.
  • Items you view, add to cart, or add to wish list.
  • Time spent on sections of the site.
  • Other websites or browser tabs open while you are visiting our site (where technically visible in the context of web analytics tools).

How We Use Data Information

We use your personal data for a variety of purposes related to providing and improving our products and services, facilitating transactions, and communicating with you.

1. Operational Procedures and Transactions

We may use your personal data to:

  • Process, manage, and complete your purchases in-store and online.
  • Handle payments, refunds, returns, and order confirmations.
  • Issue invoices, receipts, and transaction confirmations.
  • Provide customer support and assist in resolving disputes or transaction issues.
  • Manage subscriptions, recurring orders, or loyalty-related services.
  • Improve your re-ordering experience and personalize your account journey.
  • Comply with financial, tax, legal, regulatory, and compliance requirements.
  • Carry out technical, logistical, administrative, and back-office functions.
  • Help prevent fraud, monitor suspicious activities, and protect our customers, staff, and business operations.

2. Online Marketing and Social Media

Where permitted by law and subject to your communication preferences, we may use your information to:

  • Send promotional messages, offers, and campaign details via SMS, WhatsApp, email, or other official channels.
  • Notify you about new products, special promotions, and website or policy updates.
  • Send newsletters, digital coupons, in-store promotional messages, and mobile notifications.
  • Manage contests, prize draws, and surveys in-store and online.
  • Respond to your inquiries about our products and services via phone, email, website chat, or social media.
  • Personalise content and offers based on your profile, preferences, and past interactions (if you have opted in to receive such tailored communications).

We may also share non-personal, aggregated, or anonymised data with our trusted partners and service providers to help develop offers, improve services, and analyse performance. This data does not identify you personally.

Disclosure to Third Parties

We may share your personal data with trusted third parties where this is necessary to provide our services and fulfil our obligations, including:

  • Courier and delivery companies for order fulfilment.
  • Payment processors and banks for transaction processing.
  • IT, hosting, and support providers who help us operate our website and systems.
  • Marketing or analytics partners who assist in running approved campaigns or surveys.
  • Authorized third-party sellers or re-sellers operating on our platform, where needed for order processing.

We do not sell or rent your personal information. Disclosure of personal data may also occur where required by law, such as:

  • Responding to lawful requests from government authorities, regulators, or law enforcement.
  • Complying with a court order, subpoena, or similar legal process.
  • Protecting our legal rights or defending against legal claims.

We take reasonable steps—both online and offline—to safeguard your information. Sensitive data transmitted through our website is protected using appropriate technical and organizational measures. Your data may be used by Andalus Company / Andalus Express and/or authorized service providers solely for purposes related to the services and transactions requested by you. From time to time, we may share general aggregated statistics about our visitors and customers (e.g., number of visitors, popular product categories purchased) that do not personally identify individuals.

We will only disclose your personally identifiable information to third parties when:

  • We have your permission.
  • It is necessary to provide products or services you have requested.
  • It is required to investigate, prevent, or act against potentially illegal activities, fraud, threats to safety, or violations of Andalus Company / Andalus Express terms of use.
  • We are legally required or permitted to do so.

Social Media

We maintain official pages, profiles, and accounts on social media platforms to inform, assist, and engage with our customers. We may monitor and record public comments, messages, and posts about us to better understand customer sentiment and improve our services.

Andalus Company / Andalus Express is only responsible for the content posted on its official social media channels. We are not responsible for any third-party content, posts, or comments on social media platforms, and we do not endorse the platforms themselves or external content.

Certain social media companies—such as Facebook, Instagram, X (Twitter), YouTube, Google, LinkedIn, and others—may use data collected through their platforms for their own purposes, including profiling and targeted advertising. Their use of your data is governed by their respective privacy policies. We encourage you to review those policies if you interact with our pages on their platforms.

Your Rights and Access to Information

If you have created an account with Andalus Company / Andalus Express (for example, on andalusexpress.com ), much of the information we hold about you is visible in your online profile. You can access and review this information at any time by logging into your account.

In relation to your personal data, and subject to applicable Saudi data protection and related regulations, you may have the following rights:

  • Right to access and review: You may request information about the personal data we hold about you.
  • Right to correction / updating: You may ask us to correct or update inaccurate or incomplete personal data. We may request documentation or verification to ensure the accuracy of the updated information, in line with our data quality standards.
  • Right to deletion (where applicable): You may request that we delete your personal data where there is no legitimate reason for us to continue processing it. In some cases, we may be unable to fully comply with a deletion request if we are required to retain certain data for legal, regulatory, or contractual reasons. If so, we will inform you, where appropriate, at the time of your request.
  • Right to object to certain processing: You may object to our processing of your personal data in cases where such processing is based on our legitimate interests and you believe that this impacts your fundamental rights and freedoms.
  • Right to request restriction of processing: You may request that we restrict the processing of your personal data in specific circumstances, such as:
    • When you contest the accuracy of the data.
    • When we no longer need the personal data but you require it for legal claims.
    • When you wish to cancel services and close your accounts while retaining limited information for certain legal purposes.

We will review and respond to such requests in line with applicable laws and our internal procedures.

Other Data Protection Rights

With regard to direct marketing, you have the right to:

  • Object to the use of your personal data for direct marketing.
  • Withdraw your consent (where processing is based on consent) at any time.

Once you object or withdraw your consent for direct marketing, we will stop using your personal data for that purpose, subject to a reasonable processing period.

In certain circumstances you may also choose to restrict our use of your personal data if:

  • You have raised a general objection and it is under review.
  • You believe we have used your data improperly but do not want it deleted.
  • You need the data to establish, exercise, or defend legal claims.

You may also have the right to lodge a complaint with the relevant data protection or supervisory authority in Saudi Arabia if you are dissatisfied with how we handle your personal data.

Opt-Out Policy

If you have opted in to receive marketing or promotional communications from us, you can opt out at any time.

  • To stop receiving marketing emails, click the unsubscribe link found at the bottom (footer) of our email communications.
  • To stop receiving SMS messages, follow the opt-out instructions provided in the SMS (for example, by sending the specified four-digit or keyword reply).

Please note that even if you opt out of marketing messages, we may still send you important transactional or service-related communications (for example, order confirmations, delivery updates, or changes to our terms and policies).

Ratings and Reviews

By submitting ratings, reviews, comments, or other user-generated content on our website or related platforms, you agree that:

  • You are the original author of the content.
  • The content reflects your genuine opinion and personal experience.
  • You own, or are authorized to use, all intellectual property rights in the content you submit.

You further agree that you will not submit content that:

  • Is false, inaccurate, or misleading.
  • Has been influenced by paid compensation that is not disclosed.
  • Infringes any third party’s copyright, trademark, patent, or other intellectual property rights.
  • Violates any applicable law or is considered offensive, abusive, or inappropriate.
  • Includes links or references to external websites intended for promotion or advertising.
  • Contains viruses, malware, or any other harmful code.

Andalus Company / Andalus Express reserves the right, at its sole discretion, to review, moderate, edit, remove, or refuse to publish any submission for any reason, without obligation to provide an explanation.

Anti-Fraud Statement

Andalus Company / Andalus Express is aware that fraudulent schemes and scams may be carried out using the names of well-known retailers, including through phone calls, SMS, messaging apps, emails, or social media messages. Such fraudulent communications may falsely claim to offer prizes, job opportunities, investments, or request money transfers and bank details.

If you receive any message claiming to be from Andalus Company / Andalus Express and requesting sensitive information such as bank details, OTP codes, or advance payments, please treat it as suspicious.

Andalus Company / Andalus Express:

  • Does not request your bank PIN, online banking password, or one-time passwords (OTP) via phone, SMS, WhatsApp, or social media.
  • Announces official promotions and winners through our stores, official website, and verified social media channels.
  • Conducts recruitment either directly through our HR teams or authorized recruitment partners, not through informal messaging or unsecured channels.

If you suspect that you have been contacted by someone fraudulently claiming to represent Andalus Company / Andalus Express, we strongly recommend that you:

  • Do not share personal or financial information.
  • Report the incident to the relevant authorities in Saudi Arabia.
  • Inform us through our official customer service channels.

Andalus Company / Andalus Express reserves the right to pursue legal action, including criminal proceedings, against individuals or entities involved in impersonation, fraud, or misuse of our name and brand.

Contacting Us and Complaints

If you have questions about this Privacy Policy, or if you wish to raise a concern or complaint about how we handle your personal information, you may contact us at:

We will review your inquiry or complaint and aim to respond within a reasonable time frame. Where appropriate, we will work with you to resolve any issues related to your personal data.

Limitation of Liability

To the fullest extent permitted by applicable Saudi law, Andalus Company / Andalus Express will not be liable for any indirect, special, exemplary, or consequential damages arising out of or related to:

  • Your use of, or inability to use, our website, pages, services, or software.
  • Your reliance on information, materials, or content available on our website or digital platforms.
  • Any security incidents, including unauthorized access, hacking, data loss, or other breaches, despite our use of reasonable security measures.

While we take appropriate precautions to secure our systems and your data, no website or internet transmission can be guaranteed as 100% secure. As such, we cannot accept liability for any damages that result from events beyond our reasonable control impacting the confidentiality, integrity, or availability of your data.

Indemnity

By accessing and using Andalus Company / Andalus Express websites, pages, and services, you agree to act responsibly and not to cause harm or damage to Andalus Company / Andalus Express, its systems, reputation, or customers. If Andalus Company / Andalus Express suffers any loss, damage, claim, cost, expense, or liability as a result of:

  • Your misuse of our website or services.
  • Your violation of this Privacy Policy, our Terms and Conditions, or applicable laws.

Then Andalus Company / Andalus Express reserves the right to take appropriate steps (including legal action) to identify the responsible person(s) and seek full indemnity and compensation for:

  • All losses and damages.
  • Claims, demands, and legal actions.
  • Costs, charges, and expenses (including legal fees).

Jurisdiction

This Privacy Policy is governed by and shall be construed in accordance with the laws and regulations of the Kingdom of Saudi Arabia. Any disputes arising out of or in connection with this Privacy Policy, including questions regarding its existence, validity, or termination, shall be subject to the exclusive jurisdiction of the competent courts in Jeddah, Saudi Arabia, unless applicable law requires otherwise.

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